Thank you for choosing my China inbound tourism services. Please read the following refund and cancellation terms carefully before placing your order. By completing your booking and payment, you confirm that you fully understand and agree to all terms set out below.
1. Cancellation & Refund Rules
All my offerings are custom China inbound travel services, including professional itinerary planning, local guide arrangement, attraction ticket reservations and one-on-one travel consultation. Since these are bespoke service products with no physical goods or logistics involved, tiered cancellation fees apply according to how far in advance you cancel:- Cancel 30 days or more prior to your travel date: A 20% cancellation fee will be deducted from the total order amount; the remaining 80% will be refunded within 5–7 business days.
- Cancel 16–29 days prior to your travel date: A 30% cancellation fee will be deducted; the remaining 70% will be refunded within 5–7 business days.
- Cancel 7–15 days prior to your travel date: A 50% cancellation fee will be deducted; the remaining 50% will be refunded within 5–7 business days.
- Cancel within 6 days of your travel date: No refund will be granted. By this time, I have already confirmed and locked in guides, tickets and other travel arrangements, with relevant costs already incurred.
2. Order ModificationIf you need to adjust your travel dates, revise itinerary details, or change the number of travelers after booking, please reach out to me at least 10 days before your scheduled departure. I will do my best to accommodate your request.
Any changes that generate extra expenses — such as increased ticket costs or guide rescheduling fees — may incur additional charges. Modifications requested less than 10 days in advance may not be available, and the above cancellation policy will apply.
3. Non-Refundable Situations
Refunds will not be issued under the following circumstances:- Failure to arrive on your scheduled travel date without prior notice.
- Cancellation due to personal reasons such as visa rejection, illness or travel restrictions, when made within the 6-day window before departure.
- Personal dissatisfaction not attributable to service errors, including personal preference for itinerary arrangement or normal weather changes that do not
- affect trip operation.
- Completed orders where the travel service has been delivered as agreed.
- Basic itinerary planning service (This service plan is non refundable once delivered).
4. Refund Application Process
To submit a refund request, please email me at: wayne@chinaentrytraveltour.com
Kindly include your order number, booking name and reason for cancellation within the valid notice period.
I will review your application within 3 business days. Once approved, the refund will be processed back to your original payment method via PayPal or credit card. The exact arrival time depends on your payment provider’s processing schedule, generally taking 3–7 business days.
5. Force Majeure
In the event of unforeseen force majeure circumstances — including natural disasters, war, public health outbreaks, government policy adjustments, border closures and other uncontrollable events that disrupt normal travel arrangements — I will waive all cancellation fees.
You may choose to reschedule your trip at no extra cost, or receive a full refund processed within 7 working days.
6. Service Scope Clarification
My China inbound tourism services only cover items explicitly confirmed in your order, such as custom itinerary design, local guided service, pre-booked scenic tickets and hotel reservations (where specified).
Any additional requests made during your trip, such as extra sightseeing routes or private transfers not included in the original itinerary, will be charged separately and are not covered by this refund and cancellation policy.
7. Policy Inquiry
If you have any questions regarding this refund and cancellation policy, please contact me.
I will reply to your enquiry within 24 working hours.